The effect of customers switching away from a property service provider can prove damaging to a companyÌs market share and profitability. A considerable amount has explored the customerÌs decision to switch from one service provider to another and the impact of this decision. Little research however has been undertaken in the context of property service providers. This paper investigates customersÌ reasons for switching property service providers within a business-to-business context by means of in depth interviews and discusses the implications of these findings.